COURIER DELIVERY

Delivery is at $15 flat per location. Specific delivery timings are not applicable.

Same day delivery applies to orders confirmed before 12pm each day.

Daily deliveries are available between 11am - 5pm, Tuesday - Sunday. 

We do not delivery to the following places: MBS, Tuas, Changi Airport, Jurong Islands, Army camps, PSA ports.

Changes may be made up to 24 hours before actual delivery, free of charge. For any redelivery request, there will be an additional charge of $15.

PICK UP AT STUDIO

You may collect your order at our studio at 5 Jalan Kilang, 02-04, Singapore 159405. We are opened between 12pm - 6pm, Tuesday-Saturday. Kindly inform us at +65 91118787 for any last minute changes in self-collection timings. 

CANCELLATION

We do not accept any cancellation of order after the payment is verified. However, if you would like to postpone the delivery of your order, please contact us 2 full working days in advance of the original delivery date.

RETURNS

We do not accept returns and/or exchanges unless we have sent the wrong item to you. For any discrepancies in quality or order, please contact us immediately for resolution. Floral Kokoro reserves the right to cancel, refund or exchange any order at its sole discretion.